Business Development & Customer Experience Executive

B2B | Strategic and Operational Alignment| Business Process | Sales ‐ Marketing | CRM | Technology

My objective is to secure a leadership position that leverages my experience in

Business Development in Sales, Marketing and Product management

Let me introduce myself 

I believe that great strategy, facilitated by strong leadership and execution will ensure a company’s success. I have 24 years of sales, marketing, software and leadership experience in both large corporate and small business environments, consistently increasing revenue and decreasing costs while ensuring a great customer experience.

I am an executive level contributor and have been part of an international team that defined the corporate sales and marketing strategy for a 2.2 Billion Euro per annum company. In two years I transformed a small local family owned company with a turnover of R 60 million, achieving 60% growth over 2 years. Taking the position of  General Manager at Fusion Software, a mid‐market ERP software company, I overhauled the product range, reengineered the organization and achieved 20% year on year growth over a 3year period. Since running my own business Integrity Marketing I have had the opportunity to run a tech startup and become involved in IIoT and Big Data while growing SCADA software and Automation hardware on a global stage for Adroit Technologies and Mitsubishi Electric.
Customer Experience Drives Revenue 
With a core focus on Customer Experience, I am expected to take an energetic and proactive approach towards revenue retention and growth activities across the customer base. This includes leadership and daily management responsibilities for the company which requires a highly collaborative approach. Achieving this requires highly skilled strategic and operational ability to ensure maximum benefit for the customer, staff and the company as a whole.
Areas of Expertise 
  • Customer Experience
  • Strategy
  • Sales
  • Marketing
  • Revenue growth and retention
  • Business Process Management
  • CRM and ERP
  • Data Analysis
  • IT
  • Non Profit Organisations
  • Technology
  • Business Development
  • IIoT
  • Big Data
  • Engineering
  • Crowd Sourcing
  • Optimisation
  • Business Intelligence
  • Process Control & Automation
  • Training / Teaching
  • Leadership
  • Change Management
  • Product Management
  • Customer Retention
  • Technology
  • Team Development
  • Digital Marketing
  • Customer Service
  • Reporting
  • Education
  • IT
Industry Experience
  • IT
  • Software
  • IoT – IIoT
  • Business Consulting
  • Training
  • Security
  • Petrochemical
  • Oil & Gas
  • Mining
  • Manufacturing
  • Power Generation
  • Education
  • Water & Waste Water
  • Food & Beverage
  • Motor Industry
  • Machine Building
  • Renewable Energy
Professional Experience and Significant Achievements

My Work History

Integrity Marketing

Owner | September 2014 – Present

Adroit Technologies - Mitsubishi Electric

Strategic Marketing Manager | June 2015 – August 2018


Fusion timeline label

Fusion Software

General Manager | October 2011 – September 2014

Fusion timeline label


Director |  2011 – 2014


Marketing and Sales Director | November 2007 – October 2011


Marketing Manager | April 2000 – June 2006


Head of Product Management | January 1998 – March 2000


Product Manager | January 1995 – December 1997


Sales Engineer |January 1993 – December 1994


Apprentice Instrument Technician | January 1990 – December 1992

Education and Professional Development
  • 4 Years Business Owner
  • 4 Years Customer Experience Management at executive level
  • 3 years General Manager Experience
  • 20 years International Marketing, Sales and Product management experience
  • Many educational courses in sales and marketing
  • Qualified Instrument Technician
  • N4 technical certificate


“Grant Joyce is someone who makes an immediate impression on one. From the very first minutes in his company, either in a business or social situation, it is easy to see those rare qualities of absolute commitment to the task at hand, a steely determination to be successful and to add value and the somewhat paradoxical quality of humility and collegiality.


Professor Matthias Haus. M.B.ChB., (UCT), M.D. (UCT), FCFP (SA), DCH (SA), Dip. Obst. (SA), FFPM (RCP UK).

“Grant is a seasoned Sales and Marketing executive with strong tenure, cross industry expertise and a well rounded marketing skills.”

Malcolm Thorne Technology CEO, Senior Strategy, Product Management, Marketing & M&A Executive Mentor

“In my position I have the privilege of meeting exceptional business minded individuals and Grant Joyce is and always will be one of the most talented men I have met ”

Dereck Ludeke Managing Director at Paperless Performance (Pty) Ltd

“I worked with Grant at Endress+ Hauser and found him to be knowledgeable, committed and effective.”

Peter Gilbert, CEO, HR Chally SA

“Grant’s ability to think through problems and find solutions is first class. Grant is able to motivate and manage his sales team, to perform to their best even in times of drought”

Errol Mann, Managing Director Harting Southern Africa

Contact me today.


Call Me

+27 (0) 82 312 9047